FAQ

Hemp Extract CBD

What is CBD?

CBD, short for Cannabidiol, is a naturally occurring ingredient found in both industrial hemp and cannabis. Our CBD products are only sourced from Hemp. This ensures all of our products are legal, safe and non-psychoactive. CBD affects the Endocannabinoid system (ECS). ECS helps maintain homeostasis in two areas: the firing of brain cells in the nervous system, and the inflammatory response of the immune system. CBD is present in more significant quantities in hemp than marijuana, and because it is non-psychoactive, CBD is widely regarded as the cannabinoid with the most health potential by researchers. We suggest you do your own research on CBD and cannabinoids.

Is CBD natural, clean?

CBD is non-psychoactive. Our hemp, in particular, is thoroughly tested for purity, quality and cleanliness. Our extraction process utilizes industrial grade CO2 extraction to ensure the purest CBD available.

Are your products legal in the US?

Hemp derived CBD is legal to purchase and ship in the United States under the 2018 Farm Bill. There is no need to obtain a medical marijuana card to purchase our products.

What is the difference between CBD derived from hemp versus marijuana?

Our products are all derived from hemp. One of the benefits of getting your CBD from hemp, rather than marijuana, is hemp’s low THC level (<0.03%), which allows for a higher CBD intake with none of the psychoactive effects of THC.

Will I get high?

No, you can’t get high off of Hemp Extract CBD. Our products are all derived from industrial grade hemp, and we have no psychoactive elements in any of our products.

Will I pass a drug test?

All of our products are CBD Isolate, containing zero THC. Our products are tested at the facility and third party confirmed to contain 0% THC.

Are there any contradictions with medication?

Consult your physician regarding any specific medications.

Soul Products FAQ

What is the difference between the 1500mg bottles and the 500mg bottles?

The 1500mg cannabidiol (CBD) bottles contain 3 times the strength of the 500mg CBD bottles. Everyone’s body and Endocannabinoid system are different, so the optimal amount differs depending on a number of factors. However, you do get more bang for your buck with the 1500mg CBD bottles.

How should I store my tincture and what is the shelf life?

When stored properly, your tincture should last about a year. Keep your bottle stored at room temperature, out of direct sunlight. Exposure to extreme temperatures can cause the CBD to re-crystallize.

Shipping

Where do you ship?

The United States, The United Kingdom, Australia, and New Zealand.

Recurring Orders

How do I cancel or change my recurring orders?

To cancel your recurring orders, click on the icon of the person at the top right of your screen (next to the cart icon). This will take you to your account page. From here, click on the “My Subscription” link from the menu on the left. Alternatively, you can click here to visit your subscription page. In this section, you can cancel or change your recurring orders.

Rewards and Referrals

How do I redeem my rewards points?

Your rewards points can be redeemed at checkout in the “Redeem” section below your billing information.

How do I check my rewards balance?

You can check your rewards balance by clicking here, or by visiting the Rewards page.

Will I get points for orders that were placed before the launch of the Rewards and Referral program?

Rewards points will not be applied to orders that were placed before November 1 2019, the date the Rewards and Referral program was launched.